Customer Service Technician - Delivery - Full Time - Days

Employment Type: Full time Shift: Day Shift Description: Position Purpose: The Customer Service Technician delivers, sets up, teaches use and safety and maintains home medical equipment. What you will do:

• Schedules deliveries with customers and makes phone calls prior to delivery.
• Prepares equipment/supplies for delivery to   client   by making sure it is complete and in safe and proper working order prior to leaving warehouse and home.
• Delivers equipment/supplies to client's place of residence and in-house, sets up equipment   and teaches use   according to Mercy One North Iowa   Home   Medical Equipment's   policy, manufacturer's instructions, and provides exceptional service.
• Communicates to client pertinent Mercy One Home Medical Equipment   services and billing information.
• Completes all documentation (such as sales orders, equipment checklist) and   submits   within 24 hours of delivery .    Enters PHI data into the HME software, creates sales order,   obtains   signature   and   documents   patient notes.
• Instructs,   observes   and documents client/family return demonstrations on the correct and safe use of equipment.
• Maintains company vehicle to be clean and in good working order .    Maintains clean and dirty areas in   vehicle .   Documents   vehicle maintenance.
• Assists   with inventory management, recording inventory levels, re-stocking, cleaning equipment,   assisting   with preventative maintenance and repair activities. Hours/Schedule: M-F 8-4:30 with rotating on-call for evenings/weekends/holidays. On-call is every 2-3rd week. Ability to lift up to 75 lbs.

Minimum Qualifications

Education:

• High School diploma or GED   required Experience:
• Previous   home care and/or delivery experience , preferred.
• A minimum of   one year   recent general work experience   requ ired .
• Durable Medical Equipment knowledge Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an

Equal Opportunity

Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.