Customer Care Specialist

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Customer Care Specialists Location: Austin, TX 78727 Duration: 6 Months Contract to hire Job Descriptions: -

• MUST BE AVAILABLE 7AM - 7PM will have staggering shifts within that time.
• Project will not accommodate special schedule requests
• College Grad with 1 year Microsoft Office OR Military Veteran with 1 year Microsoft Office OR
• High school diploma, GED, or equivalent certification
• Minimum 6 months of customer service or call center experience required
• Minimum 1 year Microsoft Office
• Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions.
• Assists medical providers in problem resolution, as needed.
• Responds to provider phone inquiries in a prompt, courteous and concise manner.
• Documents all provider encounters in clear and concise logs.
• Transfers providers to other Call Center units as needed.
• Meets individual performance standards.
• Performs other duties as may be assigned by management. Additional Information Gaurav Uniyal (973) 295-4569 Morristown, NJ 07960