New Britain Housing Assistants (Housing Support Workers)

Overview

Location: New Britain Men’s Shelter (New Britain, CT) Scope of Position:

• Provide daily supervision, reporting, and support services to guests in a low-barrier residential facility that promotes a Housing First philosophy.
• Facilitate an emotionally and physically supportive environment for guests.
• Ensure the security and safety of the facility.
• Maintain documentation and records of guest activity.
• Provide ongoing written and verbal communication with the supervisor.
• Support and encourage guests to achieve goals outlined in their housing plans.

Responsibilities

• Serve as the first point of contact to triage requests for emergency shelter.
• Use shelter diversion techniques to assist households in self-resolving their housing crisis throughout their stay.
• Prepare and complete intake packages for households unable to be diverted at the entrance.
• Prepare rooms for clients and facilitate sleeping arrangements and storage of personal items.
• Review policies and guidelines with clients at the time of entrance.
• Ensure clients are complying with program guidelines and procedures.
• Deliver services with safety, respect, and effectiveness.
• Assess client needs and offer assistance in housing and other goals outlined in the household’s housing plan.
• Attend mandatory trainings and staff meetings.
• Maintain order and assist in keeping all assigned areas clean and free of hazards.
• Perform daily meal and occupancy counts.
• Perform daily safety checks.
• Receive and put away donations.
• Assist in meal preparation, room cleanings, and house laundry.
• Complete all agency logs and incident reports in a timely manner.
• Provide immediate and professional response to any security/safety emergency or disturbance within or immediately outside the facility.
• Complete discharge procedures.
• Provide coverage for the facility by monitoring the doors and answering the phone.
• Report to all scheduled shifts on time.

Qualifications

• Fluency in the English language is required. Spanish-speaking ability preferred.
• High School Diploma/GED required.
• Must be able to work holidays.
• Experience working with at-risk populations and/or persons experiencing homelessness preferred.
• Sensitivity to cultural and socioeconomic characteristics of the population served.
• Commitment to empowering others to solve their problems.
• Ability to establish and set appropriate limits with persons served to help them gain skills and confidence.
• Ability to work collaboratively with others.
• Ability to work in a fast-paced environment and must work well under pressure.
• Committed to working with the homeless population.
• Ability to maintain confidentiality in all aspects of the work environment.
• Basic computer knowledge of Microsoft Office.
• Must be empathetic and caring. The Salvation Army is pleased to offer a benefit program to part-time employees who work 20 to 29 hours per week, including...
• Employer-funded pension plan (100% vested after five years of eligible service)
• Voluntary life insurance
• Short-term disability coverage (no cost to employee)
• Supplemental insurance coverage options (Aflac, homeowners, auto, and pet insurance)
• 403(b) tax-deferred annuity plan
• Generous paid time off, including holidays, vacation, and sick leave
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a great purpose! Learn more about The Salvation Army's Southern New England Division at https://easternusa.salvationarmy.org/southern-new-england/provide-housing/ An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.