VOIP Engineer

Company Description Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com. Job Description Job Title: Network Administrator Duration: 12 Months Location: Baltimore, MD Looking for only W2 Contractors for this job. Job Description:

• 2 plus years (less than 5 years) of solid hands on experience in Voip helpdesk or Voip engineer experience
• Experience with IP Networking and VOIP Monitoring
• Solid understanding of Core VOIP technology’s
• Solid Cisco UC knowledge understanding
• Good Customer Service, oral and written communication skills
• Time Management and able to follow up on incident closure
• Responsible for taking escalation calls from Tier 1 staff and working on tickets regarding UC issues
• Able to take direction from Senior staff
• Flexible scheduling as various shifts may come up or work priority’s may change
• Ability to take part in on call rotation Should have strong working knowledge of the following (Required):
• Self-Skills:
• Excellent Customer communication skills both oral and written
• Communicative skills to convey a situation in a professional and logical manner
• The ability to prioritize multiple assignments and meet deadlines
• Strong organizational skills and ability to exercise sound judgement in any given service scenario
• Ability to follow organization guidelines for change management
• Ability to document responses to customer issues within ticketing system
• The desire to learn more within the UC industry and be highly motivated to take on new challenges
• Unified Communications
• Familiar with handling CUCM Macd’s
• Familiar with troubleshooting Cisco Voip Gateway’s, FXO, FXS, translation patterns, RP, CSS, PT, HG, Codec issues, Sip debug
• Analog and digital Telephony ( I.E. T1, PRI, SIP)
• Endpoints ( Cisco phones and video end points
• MACD work within different complex VOIP design setups
• Handset and headset troubleshooting experience
• Ability to pull monitoring reports and call logs from a UC centralized reporting system which touches all UC technologies
• Data Services
• Basic Knowledge of Routing and switching
• Basic knowledge of Spanning tree, EIGRP, BGP Should have ability to learn or currently have the following (preferred): Unified Communications
• Oracle SBC\EBC troubleshooting experience
• Avaya experience
• Skype for Business troubleshooting
• Microsoft Unified Messaging Data Services
• UC principals through firewalls
• DMZ knowledge Note: There is a chance this roll will relocate to Fort Smallwood in the Anne Arundel county area is Q1 or Q2 of 2017. Additional Information Thanks & Regards’ ________________________________________________________________________ ___ Vikram Bhalla | Team Recruitment | Mindlance, Inc. | W : 732 504 6695