PM Order Writer (1475)

Rite Rug must hit schedules on time; the proper materials and job information must accompany each work order. The Order Writer shall consistently ensure the following functions are performed. Scheduling:

• Check that materials for upcoming jobs have been ordered properly, are scheduled to arrive on time, and, finally, have arrived at the local warehouse in time for installation
• Expedite materials when necessary/possible, working with Purchasing, Branch Manager, and local suppliers
• Work closely with Property Managers or Maintenance supervisors with regard to schedule adjustments/changes
• Advise Field Supervisor and Production Manager of schedule changes
• Schedule jobs based on customer-established systems Writing:
• Based on customer-specific processes, key and order materials in a timely manner
• Print work orders and attach appropriate diagrams, maps, etc.
• Establish with Sales all pricing, selections programs, billable services charges, etc.
• Work closely with Sales regarding specific needs and instructions; add notes to work orders and clarify with Production Manager as needed
• Maintain filing system for job files, floor plans, etc.
• Reconcile with Production Manager and Sales extra materials and labor charges
• Monitor margin levels and report/discuss low-margin CGs with Sales and Regional Office Manager Customer Service:
• Work closely with Property Managers to schedule, expedite, and follow up on customer service
• Check-in with Field Supervisor and Production Manager to confirm progress and completion of inspections, finish work, and/or installations;
• Especially monitor complicated jobs and hot/repeat issues;
• Escalate dire service situations to Production Manager
• Answering calls/ directing to the appropriate person(s) The Order Writer is the critical hub for information and action in Rite Rug operations. Resolving problems and expediting issues are this person's prime objectives.