Customer Account Representative

Company Description At Entertainment Travel Associates , we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Job Summary

We are seeking a customer-focused Customer Account Representative to build strong client relationships while supporting account-related services and ensuring an outstanding customer experience. This role is ideal for individuals who enjoy helping customers, developing professional relationships, and working in a collaborative environment.

Responsibilities

• Build and maintain positive customer relationships.
• Assist customers with account-related questions and service requests.
• Provide accurate information about company products and services.
• Identify customer needs and recommend appropriate solutions.
• Resolve routine customer concerns in a professional and timely manner.
• Maintain organized records of customer account activities.
• Support customer satisfaction and account retention initiatives.
• Collaborate with team members to achieve service objectives.
• Follow company policies and customer service standards.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive and collaborative work environment
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent customer service and relationship-building abilities.
• Positive attitude and professional demeanor.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Reliable, adaptable, and detail-oriented.
• Previous experience in customer service, retail, hospitality, or another customer-facing role is a plus but not required. Additional Information
• Competitive salary ($45,000–$49,000 annually).
• Career growth and advancement opportunities.
• Hands-on training and professional development.
• Collaborative and supportive work environment.
• Opportunity to develop valuable marketing and business skills.
• Performance-based advancement opportunities.
• Full-time position.
• Monday–Friday schedule.
• Paid training.
• Employee recognition programs.
• Opportunity to contribute to exciting marketing projects and campaigns.