Software Support Engineer

Sunbird Software is looking for a Software Support Engineer to help us maintain our award-winning web-based solutions. Essential duties and responsibilities

• Trouble shoot field issues to reproduce and when possible, identify the root cause
• Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems
• Provide clear and timely communication to keep all relevant parties informed
• Document information and transfer knowledge so that fewer issues are escalated from TS to engineering
• Lead internal and customer-facing calls as needed Requirement /

Qualifications

• BS/MS degree in Computer Science or a related subject or equivalent experience
• Good oral and written communication, and interpersonal skills
• Ability to adapt, multi-task, and manage changing priorities
• Self-motivated, ability to learn and apply new skills quickly Desired knowledge and skills A candidate with any of the following will be at an advantage:
• Knowledge of the data center domain and DCIM tools
• Working experience with Linux based environments (RHEL/Rocky preferred)
• Java, ANSI SQL, and general programming skills
• Experienced in using PostgreSQL, Jira, or GitHub
• Experience with virtualization (e.g., VMware, Nutanix, docker)
• Scripting skills (e.g., shell scripts, Ruby, Python, Perl) Why Sunbird
• We are all about delighting our clients and live/breathe the end client/user experience
• We believe in collaboration, teamwork, creativity and taking initiative Interested? Read on for additional details about this opportunity to join our amazing team!
• What is DCIM Software: www.sunbirddcim.com/what-dcim
• What are customers saying about Sunbird: www.sunbirddcim.com/reviews
• Why work at Sunbird: www.sunbirddcim.com/careers