Customer Service Representative

Company Description

About Us

At Entertainment Travel Associates , we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Job Summary

The Customer Service Representative assists customers by answering inquiries, resolving issues, and ensuring a positive service experience. Ideal for someone patient, friendly, and dedicated to helping others.

Responsibilities

• Provide accurate information about products or services
• Troubleshoot issues and offer solutions
• Document customer interactions
• Follow up on pending requests
• Maintain service quality standards

Qualifications

• Strong communication and problem-solving skills
• Positive and customer-focused attitude
• Ability to work in a fast-paced environment
• Basic computer and typing skills
• Customer service experience is a plus, but not required Additional Information
• Competitive salary range ($52,000–$56,000 per year).
• Opportunities for professional growth and advancement within the agency.
• Supportive environment that values creativity, innovation, and continuous development.
• Collaborative culture with exposure to diverse branding projects.
• Full-time position with structured training and ongoing mentorship.